Frequently Asked Questions
Booking Questions:
We are located at 4760 Polaris Avenue Las Vegas, Nevada 89103. Just blocks from the Las Vegas Strip!
Please see our pricing list here.
You can book tickets online here, or contact us by phone or email.
We have no minimum age requirement. However, the recommended minimum age to participate is 12 years old.
If you need to reschedule please contact us at least 24 hours before your booking start time. If you reschedule with less than 24 hours notice we will charge a $50 rescheduling fee.
Since our rooms are private once a group has booked in a room our booking system closes all available spots. If you would like to add a person to your booking you can just show up and pay the difference when you arrive.
Room maximum participants still apply. See the room pages for participant numbers.
Yes, we are required by our insurance company to have all participants sign a waiver although there is no real risk in any of our rooms.
You can find our waiver here. Please fill it out before your visit to avoid any delays.
Yes, please book online here. We do allow walk-ins as our availability allows.
Escape Room Questions:
Real-life room escape games are a type of physical adventure game in which people are put into a scenario where they have to use elements of the room to solve a series of puzzles, find clues, and complete the objective within a set time limit.
Most of our rooms are not scary. However, One Eyed Jack does have some horror elements and is recommended for older teens and adults.
No, all of our rooms are private.
Don’t worry, we’ll be there to help. You will be provided hints throughout the game if requested.
We currently have four rooms available The Lair of the Puzzlemaster, One Eyed Jack, Operation: X-13 and Pandora’s Box.
We also have four rooms available at our Upland and three more at our San Dimas location.
Gift Certificate Questions:
Yes, Gift Certificates are available here.
No, all of our gift certificates never expire and will be honored for any room. If you need to change the room just contact us and we'll be happy to change it to whichever room you wish.